Shipping policy
Processing Time
All orders are processed and packed within 1 to 3 business days. We move fast because we know you are excited. Orders placed on weekends or federal holidays are processed the next business day. You will receive an email confirmation with tracking information once your order has shipped.
Shipping Rates
Standard Shipping (5 to 8 business days): $5.99 for orders under $50
Free Standard Shipping: All orders $50 and above
Expedited Shipping (2 to 3 business days): $12.99
Delivery Times
All delivery time estimates begin after processing. Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier volume, weather, or circumstances beyond our control.
• Standard shipping: 5 to 8 business days after processing
• Expedited shipping: 2 to 3 business days after processing
• All orders ship from Denver, Colorado
Shipping Area
We currently ship within the United States only. We ship to all 50 states including Alaska and Hawaii. We do not currently ship to US territories or internationally. International shipping is coming soon — join our email list at senbettercare.com to be notified when your country is available.
Order Tracking
Once your order ships you will receive a shipping confirmation email with a tracking number. You can track your order at senbettercare.com/track or directly on the carrier's website. If you have not received tracking information within 5 business days of your order please contact us at support@senbetter.com.
Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address or failed delivery attempts we will contact you to arrange reshipment. Additional shipping charges may apply. We are not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Stolen Packages
Senbetter is not responsible for lost or stolen packages after they have been marked as delivered by the carrier. If your tracking shows delivered but you have not received your package please first check with neighbors and your building management. If the package cannot be located contact us at support@senbetter.com and we will do our best to assist you.
Damaged Orders
If your order arrives damaged or incorrect contact us immediately at support@senbetter.com with a photo of the damage and your order number. We will send a replacement at no charge within 1 to 3 business days. Claims for damaged orders must be submitted within 7 days of delivery.
Contact
For any shipping questions contact us at support@senbetter.com. We respond within 24 to 48 hours Monday through Friday.